Terms and Conditions
1. Annual Boiler Service
a. Entitlement
- You are entitled to one annual boiler service per contract period, this must be completed annually to comply with your maintenance contract.
- It is the responsibility of the policyholder to contact us to arrange the annual boiler service.
- If a service is missed, you are not entitled to two in one contract period.
- This may also invalidate your maintenance contact if poor maintenance is responsible for damages/failures of your boiler.
b. Checks
- We will check the boiler, flue and ventilation is in accordance with legal requirements and regulations, combustion gases will be analysed to ensure this.
- If our test indicates a repair is required, a breakdown call will be created under the policyholder’s account and repairs will be attempted.
- If your boiler is deemed unsafe, and cannot be immediately repaired, it will be labelled as unsafe, and a warning notice will be attached.
- With your permission, the boiler will be turned off and the boiler’s gas and water supply isolated.
- For the safety of those in the property, the boiler must not be used until the fault has been rectified and reassessed by one of our gas safe registered engineers.
c. Advice / Schedule / Certificate
- Our engineer will also offer advice on how you can utilise your heating system, and how you could potentially prevent breakdown in the future
- You may also receive recommendations on upgrades or alterations that you could make to your system to improve efficiency.
- We will carry out services Monday to Friday, we are unable to complete services on weekends.
- The policyholder will receive a copy of the service certificate via email.
d. General Exceptions for Annual Service
We will be unable to complete the annual service if:
- The appliance contains any hazardous materials
- You require water pressure adjustments on unvented systems
- You require clearing of airlocks, balancing, or venting of radiators
e. Your Responsibilities
- Your appliance must be installed, maintained and used in accordance with the manufacturer’s instructions
- If the appliance fails, you must take reasonable steps to limit damage
- Your appliance, radiators and any associated controls must be accessible
- You must ensure that the engineer is allowed access to the property for the appointment
- You must ensure that there is someone at least 18 years old in the property for the appointment
2. Repairs to Boiler
- Johnston Scotia reserves the right to charge for any repairs undertaken during the first 3 months of the policy start date.
- We will cover the cost of all repairs to the boiler unless stated below
- In the case your boiler is deemed unrepairable, Johnston Scotia will not provide any compensation towards a new boiler.
a. Inclusions
This contract does cover the following:
- Natural Gas Boilers
- Liquid Propane Gas (LPG) Boilers
- The replacement of any parts listed below:
- Automatic Air Vents
- Front Panels / Coverings / Casing
- Insulation / Seals / O-Rings / Gaskets
- Condense Traps / Siphons*
- Diverter Valves
- Electrodes
- Leads and Wiring
- Harnesses
- Fans
- Burners
- Injectors
- Gas Valves
- Pressure Gauges
- Main Heat Exchangers*
- Plate / Secondary Heat Exchangers*
- Ignition Units
- Filling Loops / Filling Valve Assemblies
- Internal Pipes / Hoses / Tubing or Fittings*
- Pressure / Temperature Relief Valves
- Printed Circuit Boards / Control Boxes
- Pumps*
- Water Pressure Sensors / NTC Sensors / Flow Switches
*If unaffected by sludge or debris
b. Exclusions
This contract does not cover the following:
- Any repairs that are the result of poor maintenance
- Any components that are affected by sludge or debris
- Installation or repairs to any flue system
- Installation defects
- Repairs to bring a system up to current safety standards
3. Repairs to Controls
- In the event of a breakdown in the controls for the boiler and/or the central heating system an appointment will be made with one of our engineers within 24 hours.
- During this appointment, our engineer will make any repairs to the controls possible.
- In the event the controls are beyond repair, a like for like replacement will be ordered and fitted within 48 hours.
- If a like for like replacement is no longer available, it will either be upgraded to a newer model, or a similar replacement will be installed.
a. Inclusions
This contract does cover the following:
- Standard thermostats – mechanical, digital, or wireless thermostats and receivers external/integral to the boiler.
- Programmers / Timers – mechanical, digital, single/double/multi zone or integral boiler timers
- Cylinder thermostats
- Pipe thermostats
b. Exclusions
This contract does not cover the following:
- Smart thermostats
- Repairs due to accidental or intentional damage
4. Repairs to Central Heating System
This contract covers repairs to the central heating system.
a. Inclusions
This contract does cover the following:- Replacement of Thermostatic Radiator Valves*
- Repairs to defective cylinders – Defined as leaking soldered / compression joints and faulty drain off points
- Immersion thermostats and elements
- Cylinder unions – If a cylinder union cannot be repaired, a replacement cylinder will not be provided
- Peripheral components
- Automatic Air Vents
- Automatic Bypass Valves
- Filling Loops
- Replacement of leaking radiators* Repairs to exposed pipework located within the property *If unaffected by sludge or debris
b. Exclusions
This contract does not cover the following:- The replacement or installation of hot water cylinders or storage tanks
- The maintenance or installation of Gledhill cylinders
- Any repairs to unvented systems
- Any of the following parts if external to the boiler:
- Expansion tanks, Potable or Heating (White or Red)
- Pressure relief valves
- Temperature relief valves
- Repairs to pipework that is hidden or inaccessible
- Repairs to pipework that is external to the property
5. Repairs to Plumbing System
a. Inclusions
This contract does cover the following:- Repairs to pipework that is exposed within the property
- The replacements of any parts listed below:
- Toilet fill valves
- Toilet flush valves
- Flexible tap connectors
- Tap washers
- Tap glands
b. Exclusions
This contract does not cover the following:- Internal and external stopcocks
- Replacement of Internal and external taps
- Repairs to pipework external to the property
- Repairs to pipework that is hidden or inaccessible
- Blockages in toilets, drains or foul water waste systems
6. Gas Fire Service
- The Scotia Care Home Plan includes an annual gas fire service.
- Upon the commencement of your policy, your gas fire service can be booked from month 6 from the inception date.
- It is the policyholder’s responsibility to contact Johnston Scotia to arrange the first appointment, and appointments annually thereafter.
7. Repairs to Gas Fire
- It is the policyholder’s responsibility to inform us in the event of a gas fire breakdown.
- Once we have been notified, an appointment will be made with one of our Gas Safe Registered engineers within 24 hours. The engineer will attempt to fix the gas fire during this appointment.
- If any parts are required to repair the gas fire, they will be ordered from one of our trusted suppliers and will be replaced within 48 hours from the original appointment.
- There may be delays with parts arriving from manufacturers to our suppliers, the policyholder will be made aware of any delays.
a. Inclusions
This contract does cover the following:- Inset and outset gas fires
- Gas convector fires
- Flueless gas fires
- The replacement of any of the parts listed below:
- Pilot Assemblies
- Safety Devices
- Burners
- Radiants
- Interrupters
- Gas Valves
- Injectors
- Slider Control
- Mechanism / Control
- Knobs
- Piezo Igniter
- Ignition Leads
- Wiring Harness
- Seals / Insulation
b. Exclusions
This contract does not cover the following:- Coal Sets, Beds, and any type of decorative matrix
- Any flue system, including chimneys flue liners, cowls, or balanced flue systems.
- If the ventilation supplying the appliance does not meet manufacturers requirements, any upgrades are not covered.
- Glass frontages
- Decorative facades
- Lighting features
- Remote controls / controllers
- Integrated or designer gas fires as specified by the manufacturer, Johnston Scotia can clarify whether this applies to the policyholder on upon request
- Pilot mechanisms excluding assemblies, at the discretion of Johnston Scotia
8. Repairs to Electrical System
This contract covers basic repairs to the electrical system.
Inclusions
This contract does cover the following:
- Repairs and replacement of plastic pendant lights
- Repairs and replacement of plastic switches
- Repairs and replacement of plastic plug sockets
- Repairs and replacement of plastic and metal fused spurs
b. Exclusions
- This contract does not cover any electrical works not listed above.
9. Callout and Labour Charges
- We do not charge callouts or labour for any of the work listed above.
- We do reserve the right to charge for any work not outlined in the sections above
10. Other Gas Appliances
- Your policy does not cover other gas appliances unless explicitly outlined in this document.
- For example, we do not cover:
- Free Standing Cookers
- Built-In Gas or Electric Hobs
- Cooker Ranges
- AGAs
- Gas Ovens – built-in or tower type
- If a gas leak is detected from an appliance that is not covered by this contract, the appliance will have the gas supply disconnected and capped off to make it safe.
- If the gas supply to the appliance cannot be properly isolated the gas supply to the entire property will be turned off at the emergency shut off valve and capped off.
- In this case, you will be provided with a CP14 Warning Notice Certificate and will stay in effect until the leak has been rectified and inspected by a Gas Safe engineer.
11. GENERAL CONDITIONS AND EXCLUSIONS
a. Domestic Use Only
- The Scotia Care Home Plan is not available to landlords, for rented properties the Scotia Care for Landlords is available.
b. Our Responsibilities
- All calls made Monday to Friday, within normal working hours, will be attended within 24 hours
c. Access
- It is the policyholders’ responsibility to allow our engineers access to the property.
- In the case of no access to the property, contact will be made with the policyholder, the appointment will be rescheduled if no contact can be made.
- If a job reaches a maximum of three call attempts to the policyholder, the job will be closed.
- It is the policyholder’s responsibility that adequate access to the boiler, cylinder, controls, and radiators is made prior to an appointment
d. Powerflush
- We offer a powerflushing service to clear sludge and other waste from a central heating system.
- If we recommend a powerflush for your system, this will be chargeable
e. Magnetic Filters and Scale Reducers
- We do not cover the installation or maintenance of any magnetic filters or scale reducers, installation of these devices is chargeable.
- We can service these but, there will be a charge for this, we are also not responsible for any damage caused during this servicing.